18F New Hire Sales Training

18F New Hire Sales Training

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1 - Company Culture

Complete
2 - Building Rapport
3 - Products Offered
4 - Navigating the Website
5 - Elements of an Effective Sales Call
6 - Customer Satisfaction
7 - System Access
8 - Beginning an Order
9 - Adding a Recipient
10 - Suggesting Products
11 - Searching Via [F11]
12 - [F11] Activity
13 - Card Messages & Promotion Codes
14 - Customer Payment Screen Overview
15 - Customer Payment Screen
16 - Celebrations Passport®
17 - Practice
18 - High Profile & VIP Orders
19 - Other Types of Sales Calls
20 - Sympathy
21 - Sales & Service Survival Guide

Progress