18F New Hire Service Training

18F New Hire Service Training

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1 - Our Customer Service Goals

Complete
2 - How to Take Ownership of a Service Call
3 - Working in ATLAS
4 - The Face of the Order
5 - Understanding & Reviewing an Order in ATLAS
6 - CSI Resolutions & Fault Codes
7 - CSI Resolution Screen Overview
8 - CSI Resolution Screen
9 - Resolving Customer Service Issues
10 - Processing Cancel CSIs
11 - Processing Status Check CSIs
12 - Processing Order Change CSIs
13 - Processing Delivery & Quality Issue CSIs
14 - Resolving Other Issues
15 - Practice
16 - Communicating with Florists, Customers & Recipients
17 - Florist Operations & Our Florists
18 - Identifying & Handling Other Caller Issues
19 - Roleplay & ATLAS Practice

Progress